All products purchased through our website must fulfil these conditions in order to be entitled for a return/exchange. Non-domestic orders (international orders) are not entitled for returns/exchange, due to the high cost of logistics and air shipping.
1. Unopened & Unused Merchandise (Electric Scooters Only)
- Unopened merchandise may be returned within 10 business daysof delivery. An up to 15% restocking fee will be applied for all unopened merchandise upon successful return.
- A restocking fee is charged to our customers returning their electric scooters. Scooter Kings covers the shipping costs completely when originally delivered to you. Should you change your mind after a successful delivery for any reason, it is the customer's responsibility to cover shipping fees to return the product to Scooter Kings.
- The restocking fee and any other fees related to your return will be deducted from the total refund amount before the refund is complete.
- Opened merchandise may be returned within 3 business days of delivery, and must have less than 10 miles of usage recorded by the device. A 20% restocking fee will be applied for all opened merchandise upon successful return.
- Riding up to 10 miles on an electric scooter is a reasonable distance to determine whether or not the electric scooter is for you. If you experienced issues with your electric scooter, reach out to our Customer Support team. If something arrived damaged, it may be covered under the Warranty. Be sure to check our policies and utilize our support and resources before initiating a return.
- Merchandise must be returned undamaged and in the original packaging.
- The restocking fee and any other fees related to your return will be deducted from the total refund amount before the refund is complete.